Refund policy

REFUND & RETURN POLICY

Returns

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition

  • Returned with original packaging and tags

  • Accompanied by proof of purchase

To initiate a return, please contact us at support@apexlyshop.com.
Returns sent without prior authorization will not be accepted.

If your return request is approved, we will provide return instructions. Return shipping labels may be provided at our discretion.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@apexlyshop.com with photos of the issue so we can evaluate and resolve it promptly.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized items

  • Perishable goods

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to return the original item (once approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be unused, in original condition, with original packaging and proof of purchase. This right does not apply to exempt items listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@apexlyshop.com.